Concessionary Fuel

Overview

You could get free solid fuel or a cash allowance for fuel if you’re an ex-employee of the National Coal Board (NCB) or British Coal Corporation (BCC).

You need to qualify to get the fuel allowance through the National Concessionary Fuel Scheme (NCFS), and you can only get the cash allowance if you’re already getting fuel through the scheme.

You may be eligible for the allowance if you’re the widow or widower of an ex-employee, if the employee qualified for the NCFS.

What you’ll get

Solid fuel

If you qualify for the allowance you’ll get a delivery of solid fuel every 4 or 5 weeks, depending on where you live.

You may be able to change to ‘cash in lieu’ (or a cash allowance) if you already get fuel through the scheme and your circumstances haven’t changed.

You will need to return a Certificate of Continued Entitlement each year to keep your allowance.

How you’re paid

The cash allowance is paid every 3 months into your bank or building society account.

Eligibility

Contact the National Concessionary Fuel Office (NCFO) to check if you’re eligible – you usually are if you’re an ex-employee of the National Coal Board (NCB) or British Coal Corporation (BCC).

Widows and widowers of ex-employees may also qualify.

NCFO Helpline ncfo@capita.co.uk

Telephone: 0845 759 0529

Monday to Friday 9am to 4pm

Change of circumstances

Your allowance might be affected if your circumstances change, including:

  1. who owns or rents your property changes
  2. you change your heating arrangements
  3. you remarry, marry or move in with a partner (widows, widowers and dependents only)
  4. who lives in your home changes (family or lodgers moving in)
  5. you take up employment or self-employment

You need to inform the NCFO of any changes in circumstances as your allowance can change. If your allowance goes down, any overpayments must be repaid in full.

How to claim

Contact the National Concessionary Fuel Office (NCFO) to apply.

National Concessionary Fuel Office ncfo@capita.co.uk

Telephone: 0845 759 0529 Monday to Friday 9am to 4pm

Find out about all changes

National Concessionary Fuel Office
PO Box 64
Sheffield
S1 1XL

Applying on behalf of someone else

You can apply for the fuel allowance on behalf of someone else if they’re unable to.

You’ll need to get authorisation by having one of:

  • a letter from the Department of Work and Pensions (DWP) stating that you are authorised to act on their behalf
  • a photocopy of your Power of Attorney
  • a letter signed by the person you are applying for stating that you are looking after their affairs

If payments are paid into a different account from the person getting the allowance, you need:

  • a photocopy of your Power of Attorney
  • a letter from DWP stating that you are looking after their financial affairs
  • a form from the NFCO signed by the person you are applying for

You need to contact the NFCO for the form or ‘mandate’.

Changing your delivery

Contact CPL Distribution on 0845 521 5214 to change your fuel delivery date and/or the amount of fuel you want delivered.

Contact the NCFO to change the type of fuel you get. You can only get 1 type of fuel delivered at a time. Get advice about the types of fuel to use from the Solid Fuel Association.

You can’t sell or give away unused fuel. If you change your type of solid fuel appliance you must refuse deliveries and left over fuel must be collected by the distributor.

Switching from fuel to cash allowance

Contact NCFO with your bank or building society account details to switch from fuel to cash. You can switch back to solid fuel but only after 12 months.

Trade Union Agreements

NCFA Agreement
UK Coal Non-TUPE CFA